-
The shop is open and orders are now being dispatched within 1-3 working days.
All appropriate care measures are taken in the studio, and your orders are packed in a clean and safe environment. Please understand these are unprecedented circumstances around the world, and delays to the postal service can be expected. -
You'll receive an email the minute your item is shipped (hooray!) and you can expect it to arrive based on the following shipping transit times:
- Within the UK - 1-3 working days
- Within Europe - 3-7 working days
- USA, Canada, Australia - usually 7-9 working days
- Rest of the world -2-3 weeks
Please note - standard shipping outside the UK is standard airmail which unfortunately is NOT trackable but I offer shipping upgrades to trackable or courier services.- Upgrades to trackable and courier services are also available at the checkout.
- For both services shipping to PO Boxes is not possible.
- For courier service I need you to provide your telephone number.
Customs
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
-
YES!
I am based in the UK and all overseas orders are sent using the Royal Mail AirMail service.
- Custom made items are created by me within 1-2 weeks and everything is shipped from the UK.
Shipping times (Royal Mail guidelines) are as follows:
- within the UK takes 1-3 working days
- with the EU 3-7 working days
- to the US / Canada 7-9 working days
- to rest of the world 1-3 weeks
Shipping upgrades are also available.
Customs
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
-
You CAN return or exchange
- Non customised items
- Anything made of watch movements
- Anything made of pen nib.
- Typewriter necklace
- Typewriter bookmark
You CANNOT RETURN
- Any custom made map item,
- Any set of cufflinks nor earrings made of typewriter keys.
Timeframe
- Items you wish to return (you have 14 days to inform me) must be in unworn condition.
- Return must be made through recorded delivery.
-
Customs and import taxes
- Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns
- Contact me within: 14 days of delivery
- Send items back within: 30 - days of delivery using tracked service.The following items CAN NOT be returned or exchanged (because of the nature of these items, unless they arrive damaged or defective) I can't accept returns for
- Custom or personalised orders (all items custom made of map and typewriter keys)
- Please contact me if you have any problems with your order.
Conditions of return
- Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value
Refunds (if applicable)
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at K.giftedhands@gmail.com.
Exchanges (if applicable)
- We only replace items if they are defective or damaged.- If you need to exchange it for the same item, send us an email at K.giftedhands@gmail.com and send your item to: Eva Gifted Hands, Unit 28931, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, UK
Gifts
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.- Once the returned item is received, a gift certificate will be mailed to you.
- If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
- To return your product, you should mail your product to: Eva Gifted Hands, Unit 28931, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, UK
- You will be responsible for paying for your own shipping costs for returning your item. - Shipping costs are non-refundable.- If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary. -
I use my stock of maps and atlases. I always use originals, never use print outs from photos, google maps or any other website.
- First, I check with Google maps where the chosen location is if I don`t know it.
- I search my maps and atlases for the place now I know where to look for.
- If the customer asked for a preview, I take photos of a few maps under the glass in the exact size for the ordered item (to feel the scale of the map) and send those photos to the customer. Emails with photo attachments back and forth :)
- When the map choice is made I take the piece of glass in the right size for the chosen item (for example a keychain) and cut out the city (or any other location) from the authentic map/atlas.
- I glue the glass to the piece of map and let it dry.
- If you decided to go for an engraved piece - I engrave the metal setting for you,
- I glue the dried piece of map and glass to the metal setting adding all the extras (so for the keychain, it is the ring and the clasp, for the necklace it is a chain, etc)
- Then I pack it and it's on a way to you or to the given address of a gift recipient.
-
YES! All map items are treated as custom made to your special requirement.
- It can be a village, town, city, island – you choose! These work the best.
- I am also able to make some items featuring county, state or country but only for larger items such as necklaces and keychains, pocket mirrors, bottle stoppers and bottle openers.
- Please note I am generally unable to offer maps of specific addresses, streets or buildings.
- I do have some city plans (like London, New York, Chicago, etc. so streets or areas are open to discussion but please ask for details prior to order)
- If in doubt please message me before placing a firm order to avoid disappointment.
- If you wish to see a proof prior to order - please don't hesitate to ask
-
I use a professional hand engraving tool and my handwriting is pretty neat (I don`t do computer engraving).
- I am able to engrave on sterling silver and on coloured metal - but not on silver tone metal.
- Every product which is engravable has this information stated in the description.
Regarding amount of letters
- for cufflinks I can engrave up to 18 characters
- for keychains I can engrave short phrases (imagine writing on £2 or $1 coin).
-
I collect LOTS of typewriters! so I do have all keys available at all times.
- I cut the keys out of old, broken typewriters.
- I disassemble them (metal ring, glass, piece of cardboard or paper with letter and metal holder).
- I clean thoroughly glass and metal rings.
- When I receive an order or enquiry - I check my stock of letters and match the letters needed.
- I put together identical rings, pieces of glass and needed letters and placed them into the required item - set of cufflinks or pendant finding with epoxy resin.
- I let the piece dry.
- Then I pack the ready item and it's on its way to the customer.
-
Yes! I do have a whole range of numbers and punctuation marks.
- These like in any other keyboard keys are featured in pairs - one number and one special character or punctuation mark on each one typewriter key.
- For the details and options - please contact me I am happy to show you what I have got!
-
YES, of course!
If you wish to send your order as a gift directly to a gift recipient, I am happy to do so.
- Please add a note at the checkout with such information.
- Gift wrapping is available as an upgrade at the checkout.
- I am happy to add a note from you on an occasional card, free of charge.